SoftLayer Terms and Conditions
Additional Terms and Conditions for SoftLayer Service Subscriptions
The following additional terms apply to Your purchase of IBM Softlayer (“Vendor”) services:
1. Term and Termination
Services start once provisioned on the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. You or one or more of Your Users are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or a User terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.
Services are available for minimum commitment of one (1) month or one (1) year as indicated in your order. Services will auto renew for an additional one (1) month or one (1) year (as applicable), unless You cancel prior to the end of the then current term.
You agree to pay the fees and charges for the Services as outlined in the registration process and that appear on the Site, as may be amended from time to time. For any extension of a subscription term or the provisioning of a Service upgrade, the then-current price will apply, unless otherwise mutually agreed in writing by the Parties. Ingram Micro, may, from time to time, in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of User’s next subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.
3. Terms of Sale and Service/Use
All services are subject to the sales terms set forth at https://us.cloud.im/legal/ and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such shall be for administrative purposes only and the parties agree that the governing terms and conditions shall be those set forth at https://us.cloud.im/legal/ unless otherwise agreed to in writing by Ingram Micro and You.